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Chapter 1. From Control to Compassion: A History of the Swedish Tax Agency
Chapter 2. Talking with People: What Can We Learn from an Attitudinal Survey?
Chapter 3. X Per Cent: The Birth of a Number at the Random Audit Control
Chapter 4. To Publish or Not? Communicating and Legitimizing Concerns Regarding the Project’s Result
Chapter 5. Values in Action

Reference List

Shaping Taxpayers

Values in Action at the Swedish Tax Agency

Lotta Björklund Larsen

218 pages, 12 illus., bibliog., index

ISBN  978-1-78533-410-8 Hb Published (February 2017)

eISBN 978-1-78533-411-5 eBook